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Awaiting Order Arrival

When will I receive my order?

Delivery times vary based on:

  • Your location and selected shipping method.
  • Customs clearance (for international orders).
  • Unexpected delays such as weather conditions or courier issues.

Check your tracking number for real-time updates. If your order is delayed beyond the estimated time, contact customer support.

My order hasn’t arrived yet. What should I do?

  • If your order is delayed:

    • Check your tracking information for the latest updates.
    • If tracking says “delivered” but you haven’t received it, check with neighbors or your local post office.
    • If your order is significantly delayed with no updates, contact customer support for assistance.
My package is stuck in customs. What should I do?

If your package is held by customs:

  • Customs may require additional documents or payment of import duties.
  • Check for any notifications from the courier or customs office.
  • If no updates are available, contact the shipping carrier or our support team for help.
I received my order after getting a refund. What should I do?

If you received your order after a refund was processed:

  • You may contact customer support to arrange repayment if you wish to keep the item.
  • If you don’t want to keep the item, follow our return policy for instructions.
My dispute is taking too long to resolve. What can I do?

If your order issue is taking too long to be resolved:

  • Contact customer service for an update.
  • If no resolution is provided, you may file a dispute with your payment provider.

Ordering & Payment

Can I cancel or change my order after placing it?

Once an order is placed, changes may not always be possible. If you need to cancel or modify your order, please contact customer support as soon as possible. If the order has already been processed, you may need to wait for delivery and request a return.

I entered the wrong shipping address. What should I do?

If you entered the wrong address, contact customer service immediately. If the order hasn’t shipped yet, we may be able to update the address. If it has already been shipped, you may need to check with the courier for redelivery options.

How do I track my order?
  • Once your order ships, you’ll receive a tracking number via email or in your account. You can use this number to check the delivery status on the courier’s website.
My package is delayed or hasn’t arrived. What should I do?
  • Check the tracking details for updates.
  • If it says “delivered” but you haven’t received it, check with neighbors or your local post office.
  • If there’s no update for an extended period, contact customer support for assistance.
My package is stuck in customs. How can I get it released?

  • Customs clearance times vary. You may need to:

    • Provide additional information or documents.
    • Pay import duties/taxes if required.
    • Contact the courier or customs office for specific instructions.
I received my order after getting a refund. What should I do?

If you received your order after a refund was processed, you can:

  • Keep the item and arrange repayment by contacting customer support.
  • Return the item following our return policy if you no longer want it.
My dispute is taking too long to resolve. What can I do?

If your dispute is taking longer than expected:

  • Contact customer support for an update.
  • If the issue remains unresolved, consider filing a dispute with your payment provider.
What payment methods do you accept?

We accept various payment methods, including:

  • Credit/debit cards (Visa, MasterCard, etc.)
  • Digital wallets (Apple Pay, Google Pay, etc.)
  • Other region-specific payment options

Check the checkout page for all available options.

Why was my payment declined, and how can I fix it?

Your payment may be declined due to:

  • Insufficient funds
  • Incorrect card details
  • Bank restrictions on online payments
  • Suspicious activity flagged by your bank

Try using another payment method or contact your bank to resolve the issue.

Do you offer cash on delivery (COD)?

Cash on delivery is available in select locations. Check at checkout or contact support to see if it’s an option for your order.

Is my payment information secure?

Yes! We use secure encryption technology to protect your payment details. We never store your credit card information directly.

Can I use multiple payment methods for one order?

At this time, we only allow one payment method per order. You may need to split your items into separate purchases if you wish to use multiple payment methods.

After sales

My package is stuck in customs. What should I do?

If your package is held at customs:

  • Check if you need to provide additional documents.
  • Pay any required customs duties or taxes.
  • Contact the courier or customs office for further instructions.
When will I receive my order?

Delivery times depend on:

  • Your shipping method.
  • Your location and customs processing.
  • Unexpected delays like weather or high shipping volume.

Check your tracking number for real-time updates. If it's significantly delayed, contact customer support.

My order hasn't arrived yet. What should I do?

If your order is delayed:

  • Track your package online for updates.
  • If marked as “delivered” but not received, check with neighbors or your local post office.
  • If there’s no tracking update for a long time, contact customer support for help.
I received my order after getting a refund. What should I do?

If you receive your order after a refund:

  • If you wish to keep the item, you can contact customer support to arrange repayment.
  • If you don’t want the item, follow the return process.
My dispute is taking too long to resolve. What can I do?

If your dispute is delayed:

  • Contact customer service for a status update.
  • If no resolution is provided, you may file a dispute with your payment provider for further assistance.
How do I return an item?

To return an item:

  • Check the return policy to ensure eligibility.
  • Contact support for return instructions.
  • Ship the item back and provide the tracking number if needed.
  • Once received, your refund or exchange will be processed.
How long does it take to process a return?
  • Returns are typically processed within 5-10 business days after receiving the item.
  • Refunds may take an additional 3-7 business days to reflect in your account, depending on your payment method.
Can I exchange an item instead of returning it?

Exchanges may be available depending on stock. Contact customer support to check if an exchange is possible for your order.

What should I do if my order is damaged or incorrect?

If you receive a damaged or incorrect item:

  • Take clear photos of the product and packaging.
  • Contact support with your order number and photos.
  • We will assist with a replacement or refund based on the issue.
I lost my invoice/receipt. Can I still return my item?

Yes! If you purchased from our website, we can look up your order using your email or order number.

How can I contact customer support?

You can reach us through:

Refund

How do I request a refund?

To request a refund:

  • Check if your order is eligible based on our refund policy.
  • Contact customer support with your order details.
  • If eligible, your refund will be processed according to the payment method used.
How long does it take to receive my refund?

Refund processing times depend on your payment method:

  • Credit/Debit Card: 3-7 business days
  • PayPal/Digital Wallets: 1-5 business days
  • Bank Transfer: 5-10 business days

Once we process the refund, the exact timing depends on your bank.

I received my order after getting a refund. What should I do?

If you received your order after a refund:

  • You may contact customer support to arrange repayment if you wish to keep the item.
  • If you don’t want to keep it, you can return it following our return policy.
My refund amount is incorrect. What should I do?
  • Check if any shipping fees or restocking fees were deducted.
  • Contact customer support if you believe there was a mistake.
Can I get a refund if my order is delayed?
  • Refunds for delayed orders depend on the situation.
  • If your order is significantly delayed and hasn’t been shipped, you may request a cancellation and refund.
  • If the order is already in transit, we recommend waiting for delivery before proceeding with a return/refund request.
What happens if my refund request is denied?
  • We will explain why your request was denied.
  • If you believe it's a mistake, you can provide additional details for review.
  • If your request is still denied, you may consider opening a dispute with your payment provider.
Do I have to return an item to get a refund?
  • In most cases, yes, unless the item is defective or was never received.
  • Contact customer support to check if a return is required.
How do I check the status of my refund?
  • You’ll receive an email notification once your refund is processed.
  • If it’s taking longer than expected, check with your payment provider or contact customer support.
Can I get a refund to a different payment method?

No, refunds will be issued to the original payment method used for the purchase.

What should I do if I was charged twice?

If you notice a duplicate charge:

  • First, check if one charge is pending and will drop off.
  • If both charges go through, contact us with proof of the duplicate transaction.
  • We’ll investigate and issue a refund if necessary.